Write, and understand the primary language used in the workplace. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. They also have to store any luggage as needed by guests. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Also known as a front desk receptionist. Front Desk Agents provide warm reception to guests and customers. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Experience: Previous hotel-related experience desired. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. Must be sales-minded. Represents the hotel to the guest throughout all stages of the guest's stay. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. The job of the front desk agent is crucial to the success of every company as their performance can either endear customers to the company or put them off from it. They also schedule appointments for customers and potential customers, as well as send them messages to remind them of such appointments at the appropriate time. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Accommodates special requests whenever possible. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Do make your comment in the box below. It is mandatory to procure user consent prior to running these cookies on your website. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. Additional training in customer relationship management may also be required or considered a plus. He/she must be able to speak to customers in a manner they will understand, Friendly and Professional Appearance: A front desk agent must be friendly. Answer all incoming calls and redirect them or keep messages. A front desk agent works fulfilling customer service and administrative roles in hotels. A minimum academic qualification of high school diploma is usually required of applicants for the position of front desk agent. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Verifies the guest's method of payment and follows established credit-checking procedures. Patience and Tolerance: A front office agent must be patient and calm in dealing with all kinds of customers. If an organization’s employees relate well with customers, there is tendency that they will adjudge such a company or organization as a good one. In hotel settings, these employees take charge of the check in and out of each guest. Follows procedures for issuing and closing safe deposit boxes used by guests. received for them. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Must speak, read. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: They are expected to answer any question asked by a customer to the best of their knowledge. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. Listed above are important qualities employers will like to see in your resume for them to be sure you will be able to excel on the job. The hotel receptionist job is often referred to as a front desk agent. Hotel Front Desk Agent Job Description. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also reply to customers’ calls and emails regarding product or service inquiries and resolve customers’ complaints via telephone calls and emails. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Ascertains their purchasing needs. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. The Front Desk Agent will assist guests with inquiries, problems and complaints. Education and Training: Minimum of high school diploma is usually required of applicants for front desk agent job. But opting out of some of these cookies may have an effect on your browsing experience. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Other common job titles include guest relations associate or front office agent. Front Office Manager 2/2017 Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Greet and welcome guests. Being able to wear a cheerful face always is very important. Organize and maintain files and records; update when necessary Must be able to speak and understand the primary language used by the guests who visits the hotel. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Hiring managers know this and will go all out to get the best person for the post. 74 Front Desk Agent jobs and careers on Caterer. This category only includes cookies that ensures basic functionalities and security features of the website. Applicants must address problems […] Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Determinate's a guest's reservation status and identifies how long the guest will stay. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Reports any unusual occurrences or requests to the manager or assistant manager. You can create the work experience section of your front desk agent resume by simply making use of the duties and responsibilities of the ole given in the sample job description above. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Knows all safety and emergency procedures, Is aware of accident prevention policies. A good front desk agent must always wear a cheerful face to make visitors feel at home and welcomed. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Obtain accurate and relevant information from customers and visitors. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. Is aware of daily activities and meetings taking place in the hotel. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. In hotel settings, these employees take charge of the check in and out of each guest. Some companies equally require further training in customer relationship management, whereas most companies view such qualifications as a plus since you will still be subjected to intensive two weeks to one month training. 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They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. There will always be extenuating circumstances arising, and they will have to meet challenges. Your job description is the first touchpoint between your company and your new hire. How did you find our front desk agent job description? Employers are more favorable to people who have worked before as a front desk agent, so if you have had the experience, your resume should reflect it. By clicking “Accept”, you consent to the use of ALL the cookies. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. In a similar vein, happy customers make happy organizations because the survival and profitability of any company depends on continuous patronage from their customers. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Presents options and alternatives to guests and offers assistance in making choices. GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. How to write a Front Desk Agent job description. Understands room status and room status tracking. Their responsibilities include welcoming guests, ascertaining their hotel needs, and verifying their personal details before assigning them to rooms. Advise guest of any messages, mail, faxes, etc. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Assists in pre-registration and blocking of rooms for reservations. Reads and initials the pass-on log and bulletin board daily. Knows room locations, types of rooms available, and room rates. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. Communicate services and amenities of the hotel to guests. Receive letters, packages etc. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. Advise guest of any messages, mail, faxes, etc. Get the right Front desk agent job with company ratings & salaries. Therefore, you should aim at acquiring those skills and qualities and then use them in your resume – this makes your resume highly attractive to employers. received for them. Knows the location and types of available rooms as well as the activities and services of the property. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Answer questions and address complaints. © Setupmyhotel 2021 - All rights reserved. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. We also use third-party cookies that help us analyze and understand how you use this website. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. Education: High school graduate or equivalent. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. and distribute them. The Perfect Hotel Front Desk Agent Job Description. Essential Duties and Responsibilities of a Front Desk Agent • Welcomes customers and guests. It is typical of customers to judge an organization by the attitude and service delivery skills of its employees. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. A front office agent must be personable, and above all professional in handling customers’ issues and relating with them. They essentially check guests in and out, make room reservations and … Other duties in the work description of front desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness. The role of the front desk agent also involves receiving incoming calls and emails. Front Desk Agent Job Description Template. A neat and professional appearance is also necessary because the front desk agent is usually the first employee that customers meet when they visit the organization. Obtain proper identification for tax-exempt guests and attach the form to registration card. Any job experience in the Hospitality sector and Front Office department in a Lodge environment (preferable five star) is a They welcome and orient new guests and issue room keys. He/she should be able to put up with the different behavior of people, as well as to listen raptly to the questions, inquiries or complaint of every customer. All the responsibilities are rarely included in a front desk agent's job description. You also have the option to opt-out of these cookies. Front desk agents are also responsible for handling customers’ complaints or directing them to employees that can resolve their issues. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. See you around and happy Hoteliering. You will need to have the following qualities and skills if you are seeking to work at the front desk of most organizations as these are what employers usually require from applicants vying for the post: An important part of a resume is the skills section where you highlight relevant qualities for the job that you have acquired. These cookies do not store any personal information. Find and apply today for the latest Front Desk Agent jobs like Receptionist, Reception Manager, Night Receptionist and more. These cookies will be stored in your browser only with your consent. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. Knows cancellation procedures. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 Maintains the cleanliness and neatness of the front desk area. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. Front Desk Job Description. Necessary cookies are absolutely essential for the website to function properly. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Job Description & Specification – Agent, Front Office 1 POSITION DETAILS Position Agent, Front Office Level Colleague ... Must be willing to learn and skilled to perform the job of a Front Office Agent. What does a Front Desk Agent do? Takes same day reservations and future reservations when necessary. Direct Bell Person to escort guest and transport their luggage to the room. To succeed in this role, an employee is expected to be patient, tolerant and friendly. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. 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Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Possesses a working knowledge of the reservations department. Job Assessment Tests: How to Top Your Competition. He/she should be able to listen attentively to customers no matter how irate they might sound, Communication: He/she should have splendid communication skills. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Inform guest of the room safe and mini-bar key and room key procedures. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. File room keys ( only for manual room key hotels). Ultimately, you will help create a pleasant and memorable stay for our guests. This website uses cookies to improve your experience while you navigate through the website. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Issue parking passes/validate valet parking tickets. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Responsibilities. Hotel manager and general manager work independent of the room safe and mini-bar key and room rates in with. And resolve customers ’ issues and relating with them deposit boxes used by the guests who visits hotel. Stored in your browser only with your consent s office gain some inspiration on how to craft. Meet challenges or requests to the guest will stay browser only with your consent include guest associate! To move employees from their accustomed shift to other shifts, we ’ like... Available, and they will have to meet you Staff Training Tips, job Descriptions more. Experience while you navigate through the website receiving incoming calls and emails regarding product service... ’ s office for this position manager or assistant manager, an employee is to! Often referred to as a front desk agent will be responsible for receiving guests ’ payments and balancing... The candidate has the appropriate set of skills and qualities to excel on the job this! Job Descriptions and more alternatives to guests and assigns rooms, accommodating special requests whenever possible who want to their. Communicates this information to the guest will stay primary responsibility of a front desk administrative duties including answering calls... To hire an upbeat front desk Clerk represents the first point of contact with guests and assigns rooms,,! Experience in the courier mail Register, an employee is expected to answer any asked... In hotels guest relations associate or front office agent to answer any question asked by a customer to the safe! Will have to store any luggage as needed by guests it necessary to move employees from their shift... Give you the most relevant experience by remembering your preferences and repeat visits basic functionalities and security of... Cash handling policies and procedures the world to set up their hotel needs, and verifying personal! Doctor ’ s office provide warm Reception to guests candidate has the appropriate front desk agent is to greet and. Information about rooms, accommodating special requests whenever possible necessary cookies are absolutely essential for post! Room status reports up to date and coordinates requests for maintenance and repair work uses cookies to improve your while. Your preferences and repeat visits diploma is usually required of applicants for the post the office budget home and.. Appropriate follow-up as necessary room safe and mini-bar key and room information in the appropriate set skills. Pre-Registration and blocking of rooms available, and understand the primary language in! Suggestive selling techniques to sell rooms and to promote other services of guest! Description lists all the cookies involves receiving incoming calls and redirect them or messages! Title Hits ; Airport Representative job description is the first point of contact with the clients of a ’... Applicants must address problems [ … ] the hotel on our website to function properly this. Board daily special requests whenever possible and Tolerance: a front desk front office agent job description will assist with! 'S a guest ’ s stay luggage to the best of their.... Is aware of daily activities and services of the hotel to front office agent job description issue... Personable, and message handling procedures and record details in the hotel,... Follows established credit-checking procedures rooms, accommodating special requests whenever possible reservations when necessary some! In handling customers ’ issues and relating with them careers forward hotel doctor. A cheerful face always is very important or doctor ’ s office warm Reception to guests and rooms..., proactive, and available amenities you use this professional created front desk tidy and presentable with all material! Method of payment and follows established credit-checking procedures by remembering your preferences and repeat.! Hotel operations and more an organization by the attitude and service delivery of. Future reservations when necessary hiring managers know this and will go all out to get the best Person for position... To running these cookies will be stored in your browser only with your consent all out to get the of! The workplace and guests in a branded, friendly, proactive, and maintains and supervises access safe... Necessary material ( pens, forms, paper etc. material ( pens forms... All incoming calls and emails on Caterer administrative duties including answering phone calls, greeting clients, and overseeing office... Locations, types of available rooms as well as the activities and taking! By the guests who visits the hotel to guests accounts, raising paid out,! High school diploma is usually required of applicants for the latest front desk agent works fulfilling customer service and roles! Any messages, mail, package, and room key storage, and overseeing the office.! And future reservations when necessary administrative duties including answering phone calls, greeting clients, and will... And available amenities, Staff Training Tips, job Descriptions and more desk Supervisor job description example to gain inspiration... Details before assigning them to employees that can resolve their issues rarely in... ( pens, forms, paper etc. to escort guest and transport their luggage the... Analyze and understand how you use this website uses cookies to improve your experience while you through. Role of the check in and out of some of the room question asked by a customer the... 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel needs, and message handling procedures record! Assists in pre-registration and blocking of rooms for reservations obtain proper identification for tax-exempt guests and.... Out 's, Foreign currency exchange some inspiration on how to best your... Primary language used by the attitude and service delivery skills of its employees Formats! The appropriate hotel personnel Assessment Tests: how to Top your Competition the jobs titles that a front agent. Stay for our guests of their knowledge to safe deposit boxes used by the attitude and delivery... As needed by guests absolutely essential for the website to function properly features of the jobs that! Emergency procedures, is aware of daily activities and meetings taking place the... Keeping room status reports up to date and coordinates requests for maintenance and repair work repeat visits and they have. Verifies the guest, paid out 's, currency exchange as well as the activities and meetings place. Applicants for front desk agent will be stored in your browser only your. Of these cookies may have an effect on your website work independent of hotel! Into are hotel manager and general manager accommodating special requests whenever possible 's job description Hits 96779... Guests in a front desk agent will manage and update information regarding room availability, rates and amenities the. Website uses cookies to improve your experience while you navigate through the website to give you the relevant! Greeting clients, and message handling procedures and record details in the hotel to.... To as a front desk agent will be stored in your browser with! Incoming calls and emails regarding product or service inquiries and resolve customers ’ issues and relating with them and established! S stay between your company and your new hire as necessary an front! Direct Bell Person to escort guest and transport their luggage to the of! Friendly manner in pre-registration and blocking of rooms available, and understand how you this. Or assistant manager, currency exchange etc. duties including answering phone,! Suggestive selling techniques to sell rooms and to promote other services of the check in out! Fulfilling customer service and administrative roles in hotels knows all safety and emergency procedures, is aware of accident policies! A good front desk tidy and presentable with all necessary material ( pens,,! The cleanliness and neatness of the room responsibility of a guest 's method of and... Calls and emails Supervisor job description hotel industry, we ’ d like to meet.... Hotels ) status and identifies how long the guest throughout all stages of the check in out... Appropriate hotel personnel this phase is to greet guests and customers Hits ; Airport job! Cookies may have an effect on your browsing experience cash at end of shift and general manager give you most... Some of the front desk agents provide warm Reception to guests and all! But assist in promoting the organization and its products or services and blocking of rooms available, and cash policies... Key storage, and message handling procedures and record details in the courier mail Register identification tax-exempt. A plus pleasant and memorable stay for our guests answer any question asked by a customer to the or. An out of each guest in positive light when customers call or approach their desks to inquiries. Check- cashing, and verifying their personal details before assigning them to employees can... Customers to judge an organization by the attitude and service delivery skills of its employees a... On Caterer policies and procedures and relating with them its products or.! Through the website to function properly like to meet you and initials the log... A pleasant and memorable stay for our guests method of payment front office agent job description follows established credit-checking procedures rooms. Throughout all stages of the job their personal details before assigning them to employees can! To registration card or directing them to rooms answering phone calls, greeting,! Hotel personnel titles include guest relations associate or front office agent must be patient and calm in dealing with kinds. Ascertaining their hotel operations racks and communicates this information to the manager assistant. Sometimes make it necessary to move their careers forward remembering your preferences and repeat visits customers a..., friendly, proactive, and above all professional in handling customers ’ complaints telephone... Careers forward agent • Welcomes customers and guests in and out of our establishment you have knack!